Refund policy

In short: every TCH piece is printed to order, so we do not accept returns or exchanges for change of mind or wrong size selection. If anything is wrong with your order, we replace it free of cost.

Free replacement
We will replace your item at no cost if it arrives:

- damaged, torn or stained,
- with a misprinted, faded or wrongly placed design,
- in a different size or product from what you ordered.

How to request a replacement

- Message us on WhatsApp +91 84315 73282 or email shop@thecustomizedhouse.com within 48 hours of delivery.

- Share your order number and clear photos of the issue (an unboxing video helps).

- The item must be unwashed and unused. We arrange the pickup or tell you how to send it back, at no cost to you.

- The replacement is dispatched once the issue is confirmed.

Refunds

- If a replacement is not possible, you receive a full refund.
- Orders cancelled before printing starts are refunded in full.

- Refunds go back to the original payment method and usually reach you within 5-7 working days of approval.

Sizing
Please check the size chart on each product before ordering, or message us and we will help you pick the right size.

ARIHANTH SELECTIONS, Bengaluru, Karnataka, India · GSTIN 29AFUPK2861E1Z2