Terms of service

These terms apply to every order placed on our online store, on WhatsApp or on Instagram. The Customized House ("TCH", "we", "us") is a brand owned and operated by ARIHANTH SELECTIONS, Bengaluru, Karnataka, India (GSTIN 29AFUPK2861E1Z2). By placing an order you agree to these terms.

1. Products and custom orders
- Every item is printed to order for you. Colours on screen and in previews may differ slightly from the printed garment.

- For custom designs, you confirm that you own or have permission to use any logo, photo, name or artwork you send us. We may decline designs that are offensive, unlawful or copy someone else's trademark or copyrighted work.

- Bulk and custom orders are confirmed only after you approve the final design and quantities.

2. Prices and payment
- All prices are in Indian Rupees (INR) and include GST. A GST invoice is issued in the name of ARIHANTH SELECTIONS.

- Online orders are paid securely at checkout through our payment partner (UPI, cards, net banking and wallets). We never see or store your card details, UPI PIN or OTP.

- For custom and bulk orders placed on WhatsApp, an advance may be required before printing starts, with the balance payable as agreed.

3. Orders and cancellation
- You can cancel an order for a full refund until printing starts. Write to us on WhatsApp or email as soon as possible.

- Once printing has started, the order cannot be cancelled because the item is made only for you.

- We may cancel an order and refund you in full if an item cannot be made or delivered.

4. Shipping, returns and replacements
See our Shipping Policy and Refund Policy.

5. Liability
Our total liability for any order is limited to the amount paid for that order. We are not responsible for delays caused by courier partners, natural events or other reasons outside our control, though we will always help you track and resolve them.

6. Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Bengaluru, Karnataka.

7. Contact
ARIHANTH SELECTIONS, Bengaluru, Karnataka, India · GSTIN 29AFUPK2861E1Z2
WhatsApp / call +91 84315 73282 · Email shop@thecustomizedhouse.com · Instagram @_the_customized_house